Privacy Policy
Last updated: November 2025
1. Introduction
Welcome to Cleartrade. We are committed to protecting your privacy and handling your data in an open and transparent manner. This privacy policy sets out how we collect, use, and protect your personal information.
2. Information We Collect
We collect information to provide a better service to all our users. The types of information we collect include:
- Information you provide: This includes your name, email address, age, and profile picture when you create an account and complete onboarding.
- Trading and psychology data: We collect all data you input into the app, including trade journal entries, emotional states, confidence levels, mindset checkups, and challenge responses. This data is central to the app's functionality.
- Usage information: We may collect information about how you use our app, such as the features you use and the time spent on different activities, to help us improve the app.
- Device information: We may collect device-specific information (such as your hardware model and operating system version).
3. How We Use Your Information
We use the information we collect for the following purposes:
- To provide, operate, and maintain our services, including calculating psychology points and displaying your progress.
- To improve, personalize, and expand our services.
- To understand and analyze how you use our services to develop new products, services, features, and functionality.
- To process your transactions and manage your subscription.
- To communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the app, and for marketing and promotional purposes.
- To find and prevent fraud.
4. Data Security
We take the security of your data very seriously. We use a variety of security measures to maintain the safety of your personal information, including encryption of data at rest and in transit. Your individual trading data is private and not shared with other users.
5. Data Sharing and Disclosure
We do not sell, trade, or rent your personal identification information to others. We may share information in the following circumstances:
- With your consent: We may share information with your consent.
- For legal reasons: We may share information if we believe it's required by law, regulation, or legal process.
- Aggregated data: We may share aggregated, non-personally identifiable information publicly and with our partners. For example, we may share information to show trends about the general use of our services.
- Service Providers: We employ third-party companies and individuals to facilitate our Service ("Service Providers"), to provide the Service on our behalf, to perform Service-related services or to assist us in analyzing how our Service is used. These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
6. Your Data Rights
You have certain rights regarding your personal data. You can:
- Access, update, or delete your information directly within the app's settings.
- Request a copy of your data.
- Object to our processing of your data.
Please note that deleting your account is a permanent action and cannot be undone.
7. Children's Privacy
Our service does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from children under 13. If we become aware that a child under 13 has provided us with Personal Data, we take steps to remove such information and terminate the child's account.
8. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes.
9. Contact Us
If you have any questions about this Privacy Policy, please contact us at: support@cleartradeapp.co.uk